- Payment: Team building programs will require a 50% advance deposit and the rest settled by a week from the end of the program.
- Cancellation: Any cancellation from the customer within 3 weeks of the event will be 100% refunded. Cancellation 2 weeks before the event date will imply a 30% cancellation fee and a 50% cancellation fee to be applied for a week’s or less notice on any cancellation of the event. Cancellations occurred due to unforeseen factors beyond internal control will be considered by the company.
- Inclusion: The company will provide all activity equipment, instructors, assistants and venue cost as detailed in the invoice (if applicable).
- Authority: The customer recognizes the authority of the company’s event in charge and any decision taken to ensure client safety, health and welfare is to be followed.
- Itinerary change: The company reserves the right to substitute the activity for another due to equipment failure or reasons beyond reasonable control.
- Quotation: The company reserves the right to change team building quotation charges in case of increase or decrease of participants by more than 5 people. Venue and other costs to be re-evaluated as per the price given to the company by the third party.
- Date Changes: The company may reschedule the event date in case of any unforeseen circumstances outside the control of the company such as natural disaster, bad weather, terrorism acts, political disturbance or any other events that hamper the company’s ability to run the program safely. The company will not be liable for any costs incurred by the customers in case of the postponement and definite or indefinite cancellation of the program.
- Weather: Weather forecasts for the program date will be monitored and viable options discussed with the clients beforehand in case of any chance of bad weather hampering the event.
- Asset liability: Damage to any company asset during the program by the client will be accessed and the client will be liable for the repair amount of the asset or purchase in case of non-fixable.
- Copyright: The company retains the right to the images and videos taken during the program unless discussed otherwise. The client gives permission to use the pictures and videos taken during the event to use for company advertising and marketing.
Adventure
- All adventure bookings will require advance payment at least 2 days prior to the booked date.
- In case of cancellation prior to 48 hours 100% refund will be made. A cancellation fee of 50% will be applied for any cancellation between 24-48 hours of the booked activity and any in the 24 hours time frame of the booked activity will be non refundable.
